Privacy Policy

Information We Collect

When you register an account or use our services, we collect the details necessary to provide a secure and personalised experience. This includes your full name, date of birth, residential address, email address, telephone number, and government-issued identification documents required for verification and regulatory compliance.

We also gather financial information such as payment card numbers, e-wallet details, and transaction records to process deposits and withdrawals safely. In addition, technical data is collected automatically, including your IP address, device type, browser information, operating system, and pages you visit on our site.

How We Use Your Information

The information we collect allows us to create and manage your player account, process financial transactions, and deliver customer support when needed. It also helps us meet legal and licensing obligations, prevent fraud, and maintain the integrity of our gaming environment.

With your consent, we may use your contact details to send updates about new games, promotions, or important account notifications. We analyse usage patterns to improve our website and tailor features that match player preferences, always aiming to enhance your overall experience.

Sharing and Disclosure

We do not sell your personal information. We may share it with carefully selected third-party service providers who assist in operating our platform. These partners include payment processors, identity verification agencies, hosting services, and marketing providers who are contractually required to protect your data and use it only for the purposes we specify.

Information may also be disclosed to regulatory authorities, law enforcement, or other government bodies when required by applicable Canadian or international law. In the event of a corporate restructure or sale, your information could be transferred as part of the business assets, subject to continued protection under this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions such as account login, game performance, and security features. Analytical cookies help us understand how visitors interact with the site so we can make improvements, while preference cookies remember your language and display settings.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to access specific areas or features of the platform.

Data Security

We take the protection of your information seriously and employ industry-standard security measures, including encryption, secure servers, access controls, and regular security assessments. These safeguards are designed to prevent unauthorised access, disclosure, alteration, or destruction of the data we hold.

While we strive to maintain the highest level of protection, no electronic transmission or storage system is completely risk-free. We continuously review and update our practices to address evolving security threats.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion when it is no longer needed for the purposes outlined in this policy. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting support.

Residents of Canada have additional rights under applicable privacy legislation. To exercise any of these rights, simply reach out to our customer support team, who will respond promptly and in accordance with legal requirements.

Data Retention

We keep your personal information only for as long as it is required to fulfil the purposes described in this policy or to meet legal and regulatory obligations. Once retention is no longer necessary, we securely delete or anonymise the data so it can no longer be linked to you.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our support team through the live chat or email options available on our website. We are committed to addressing your inquiries in a timely and transparent manner.